Terms and Conditions

Welcome to Chocolio (“we,” “us,” or “our”). These Terms and Conditions outline the rules and regulations for the use of our website [Chocolio.ae] (“Website”) and any purchases or services you engage in with us. By accessing or using our Website, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Website.

1. General Terms

By using this Website and making a purchase, you confirm that:

• You are at least 18 years old, or have parental or guardian consent.
• You agree to provide accurate and complete information during the purchasing process.
• You agree to comply with all applicable local laws, regulations, and rules when using this Website.

2. Products and Services

We strive to provide accurate information regarding the products and services offered on our Website. However, we do not guarantee the accuracy of product descriptions, images, pricing, or availability. Products may appear slightly different due to variations in digital displays or manufacturing processes.

• Pricing: All prices displayed on our Website are in AED (United Arab Emirates Dirham). Prices and availability of products are subject to change without notice.
• Product Availability: We do our best to ensure product availability; however, certain products may be out of stock or discontinued at any time.

3. Orders and Payments

• Order Acceptance: Once an order is placed, we will send you a confirmation email. However, we reserve the right to cancel or refuse any order if, for any reason, it is unable to be processed (e.g., product unavailability, payment issues, etc.).
• Payment Methods: We accept payments via secure payment gateways. You agree to provide current, complete, and accurate purchase and account information for all purchases made through the Website.

4. Shipping and Delivery

We only ship within the UAE. Once an order is placed, the estimated delivery time will be provided based on the shipping method selected. Delivery timelines may vary due to unforeseen circumstances.

• Shipping Costs: Shipping costs, if applicable, will be displayed at checkout.
• Risk of Loss: All purchases are made under a shipment contract. Risk of loss and title for products pass to you upon delivery to the carrier. However, due to the perishable nature of our products, we ensure that all items are packaged appropriately to maintain quality during transit. If you receive a product that is damaged or compromised, please contact us immediately upon receipt.

5. Returns and Refunds

Due to the nature of our products, no returns or refunds are accepted once the order has been prepared, unless the issue is due to an error on our part (such as incorrect or damaged items). If you experience a problem with your order, please contact us within 24 hours of delivery.

We reserve the right to reject returns that do not meet these criteria. 

6. Intellectual Property

All content on this Website, including but not limited to text, images, logos, graphics, and software, is the property of Chocolio and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from this Website without our prior written consent.

7. Limitation of Liability

Chocolio is not liable for any damages that may occur through the use or inability to use our products or services, including but not limited to direct, indirect, incidental, or consequential damages. This includes, but is not limited to, loss of data, revenue, or business opportunities, whether or not we were advised of the possibility of such damages.

8. Disclaimer

Our Website and all content, products, and services are provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the operation of our Website or the information, content, materials, products, or services included on or made available through our Website.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates. By using this Website, you submit to the exclusive jurisdiction of the courts in Dubai, UAE, for the resolution of any disputes.

10. Changes to Terms and Conditions

We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, with an updated effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of those changes.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

• Email: Chocolico.ae@gmail.com
• WhatsApp: +971 56 987 9189