Privacy Policy

Welcome to Chocolio (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website [Chocolio.ae] (“Website”) or contact us through email or WhatsApp.

We are committed to safeguarding your privacy and ensuring that your personal information is protected.

1. Information We Collect

We may collect the following types of personal information when you use our services or contact us:

• Personal Identification Information: Name, email address, phone number (WhatsApp), and shipping address.
• Payment Information: When you make a purchase, we may collect billing details, such as payment method and billing address, through our secure payment gateway.
• Technical Information: We may collect information about your device and usage, including IP address, browser type, and cookies.

2. How We Use Your Information

We may use the personal information collected for the following purposes:

• To Process Orders: To fulfill your orders and manage payment transactions.
• To Communicate: To respond to your inquiries, provide updates, and send important notices regarding your purchases or our services.
• To Improve Our Services: To understand how visitors interact with our Website and improve the user experience.
• For Marketing: To send you promotional offers and updates about our products, with your consent.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers to help us operate the Website and conduct our business, including:

• Payment Processors: To handle payment transactions securely.
• Shipping Providers: To fulfill and deliver orders.
• Analytics Providers: To analyze and improve our Website’s performance.

All third-party service providers we work with are obligated to keep your information secure and only use it for the purposes we specify.

4. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

5. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can ask us to update or correct your personal data if it is inaccurate.
• Deletion: You can request the deletion of your personal information, subject to certain exceptions.
• Opt-out: You can unsubscribe from marketing communications at any time by following the unsubscribe link in the emails or contacting us directly.

6. Cookies

We use cookies to enhance your browsing experience and analyze our website traffic. Cookies are small text files stored on your device that help us remember your preferences. You can control and manage cookies through your browser settings.

7. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: Chocolico.ae@gmail.com
• WhatsApp: +971 56 987 9189

Thank you for trusting Chocolio with your personal information.